No matter what business you’re in, it is vital to keep your customers happy, not just satisfied. When they are paying for a service, they will have certain expectations that need to be met, particularly if they have chosen to pay higher fees.
While you will occasionally work with a client who might not be the most pleasant person you’ve encountered, and perhaps they blame you for things that are not your fault, you need to do everything you can to keep them happy. A dissatisfied customer will not only avoid using your services again, but they will also tell their friends, colleagues, etc., not to come to you, either. Word of mouth and positive reviews are important if you want to get more clients as a landscape gardener, so below are a few suggestions on how to keep your customers happy.
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When someone has hired you to work on their gardening project, they expect you to turn up at the agreed time. As with any job, punctuality is key to leaving a good impression, so make sure that this is something you pride yourself on. This also applies to how quickly you respond to clients and general inquiries because if you take too long to answer someone’s question or correspondence, this can make you look unreliable. If you are going to be delayed getting to a job, let your clients know as soon as possible.
Don’t Oversell Your Services
Of course, you want to make sure that potential clients are impressed with what you have to offer so that they are more inclined to hire you for their landscaping project. However, overselling your experience and the quality of your services can also put you in a difficult position by raising their expectations too much. The last thing you want is for your clients to feel disappointed with your work. It’s better to have their expectations exceeded. Make sure that you find the line between the positive, successful promotion of your work and overselling when you are making a pitch.
Pay Close Attention To The Details
When discussing a client’s ideas for their landscaping project, it is also important to pay close attention to the small details. These can make a big difference in the final aesthetics of a design, and your clients will appreciate the thought you have put into it. This includes things like making sure the garden is clean and tidy once the project is finished and things like grouting on paving have been finished properly and cleaned. Use professional equipment like the products at Arbour Landscape Solutions to achieve this expert finish.
Remember To Be Polite
Even if you are having a frustrating dispute with a client, keeping a diplomatic tone in your exchanges is vital. Not only will this help to stop problems from escalating further, but it could also play a part in saving your working relationship with them. Always remember to be polite to clients to help them feel more comfortable and help establish that feeling of trust between the two of you.
If you want to make sure that you are keeping your customers happy as a landscape gardener, consider these tips and try to incorporate them into your service each day.